REFUNDS, RETURNS, CLAIMS, AND CHARGEBACK POLICY

General principle

Proparejas.com offers digital products (memberships and online courses) that are enabled through account-based access to digital content. Due to the nature of digital content (immediate access, consumption, and/or viewing), purchases may be non-refundable except as expressly stated in this Policy or on the product’s sales page.

Claim window and how to request a refund

For any claim (billing, access, duplication, error, or technical issue), please write to info@proparejas.com within 7 days of the purchase or of the first reportable incident (whichever occurs later), and include:

• Name and email address used for the purchase
• Product (membership/course) and purchase date
• Specific reason for the claim
• Relevant evidence (screenshots, error messages, receipt, etc.)

We reserve the right to request additional information as reasonably necessary to investigate and resolve the claim.

Typical cases in which we DO consider refunds (full or partial)

• Duplicate charges or verifiable billing errors.
• Access not provided due to a failure attributable to the Proparejas.com system that cannot be corrected within a reasonable time.
• Erroneous product purchase (e.g., purchasing the same course twice) reported within the claim window, provided the content has not been substantially consumed.
• Persistent technical issues that prevent essential use of the product and are not resolved after reasonable support efforts.

In these cases, the remedy may include: (a) a refund, (b) a credit, (c) a product exchange, or (d) a limited access extension, as appropriate.

Cases in which refunds are NOT granted (general rule)

• “I didn’t like it” or “it wasn’t what I expected” when the product matches the published description.
• Lack of use or abandonment of a course or membership.
• Incompatibility due to the user’s configuration (device, internet connection, cookie blocking, extensions) when the content is reasonably accessible using standard configurations.
• Violation of terms: account sharing, resale, distribution, fraud, or abuse.
• Substantial consumption of the content (for example, completing modules, downloading materials, or prolonged access) within the claimed period.

Memberships: cancellation and end of billing period

• You may cancel future renewals to avoid subsequent charges.
• Cancellation generally maintains access until the end of the already paid billing cycle.
• No prorated refunds are issued for partially used periods, unless required by law or expressly provided for in this Policy in a specific case.

Courses: duration, expiration, and extensions

Courses may have time-limited access or an expiration date. Once the access period ends, access expires.

Extensions are not guaranteed, but may be evaluated on a case-by-case basis for justified reasons (for example, documented technical failures attributable to the website).

Claim processing and timelines

• We will acknowledge receipt of your claim and evaluate it reasonably.
• If a refund is approved, it will be processed to the original method of payment, subject to processor and bank timelines.
• Some processors and banks may take several days to reflect the refund.

Disputes, chargebacks, and processor claims

If you initiate a dispute or chargeback with your bank or payment processor (Stripe/PayPal), we may be required to provide evidence of delivery or access (for example: activation date, access logs, email confirmations, or usage history) in order to respond within the payment system’s deadlines.

Stripe indicates that disputes require action within a defined timeframe (typically 7–21 days) and that the full cycle may take 2–3 months. PayPal establishes specific timeframes to open disputes (for example, up to 180 days for “Item Not Received” and defined criteria for “Significantly Not as Described”).

If there is a valid claim, we recommend contacting us first at info@proparejas.com so we can resolve the matter directly and efficiently.

Fraud, abuse, and platform protection

We reserve the right to deny refunds and/or suspend access when there are reasonable indications of fraud, misuse, violation of terms, account sharing, or abusive chargebacks.

Changes to this Policy

We may update this Refunds and Claims Policy from time to time. The current version will be posted on this page.

Last updated: January 1st, .